Terms of Service

Terms of service ("Terms", "Agreement") are an agreement between the website ("Website operator", "us", "we" or "our") and you ("user", "you" or "your"). This Agreement sets forth the general terms and conditions of your use of this website and any of its products or services (collectively, "Website" or "Services"). By accessing and using this website, you agree to the following terms and conditions:

Use of Website

The content of this website is for informational purposes and purchasing research consumables. Unauthorized use may result in legal action.

Products sold on this site are for research purposes only and are not intended for diagnostic use in any way.

Intellectual Property

All website content, including text, graphics, logos, and images, is the property of Chrometra Scientific B.V. and is protected by copyright and trademark laws.

Liability Disclaimer

Chrometra.com does not guarantee that the website will operate without error. We are not responsible for losses incurred through the use of this site.

Compliance with Laws

Customers are responsible for ensuring that the purchase and use of products comply with local, state, and international regulations.

Governing Law

These terms are governed by the laws of Belgium. Any disputes shall be resolved under the jurisdiction of Leuven, Belgium.

Privacy Policy

At Chrometra.com, we value your privacy. This policy outlines how we collect, use, and protect your personal information.

Information We Collect

• Personal details, such as name, email, address, and phone number, provided during checkout.
• Payment information is securely handled by third-party payment processors and is not stored on our servers.
• Cookies and analytics data are collected to improve user experience.

How We Use Your Information

• To process and fulfill your orders.
• To send updates about your orders and promotional materials (you can opt out at any time).
• To enhance the functionality and security of our website.

Sharing Information

• We do not sell or share your personal information with third parties, except as required for fulfilling orders or as mandated by law.

Data Security

• Chrometra.com uses SSL encryption and secure servers to protect your data.
• While we take every measure to secure your data, no transmission over the internet can be guaranteed as 100% secure.

Links to Other Websites

Although this Website (Chrometra.com) may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.

You should carefully review the legal statements and other conditions of use of any website which you access through a link from this website. Linking to any other off-site pages or other websites is at your own risk.

Use of Cookies

Chrometra.com may use cookies to personalize and facilitate maximum navigation of the user by this site. The user may configure his / her browser to notify and reject the installation of the cookies sent by us.

Use of Submitted Images and Insights

• By submitting your images, results, and associated technical insights for the Picture of the Month contest, you grant Chrometra Scientific B.V. a perpetual, royalty-free, worldwide license to use, reproduce, modify, and distribute the submitted content and insights for promotional, marketing, educational, and communication purposes across all platforms. This includes but is not limited to our website, social media channels, newsletters, printed materials, and research-focused content. 
• Proper attribution will be given to the submitter wherever feasible. If you do not wish for your submission and insights to be used in this manner, please notify us in writing at the time of submission.

Shipping & Return Policy

We aim to provide reliable and efficient service for our global customers.

Shipping

• We ship worldwide to most countries, excluding those with export restrictions or embargoes.
• Shipping costs are calculated at checkout and depend on your location and the weight of the package.
• Estimated delivery times vary by region and are subject to customs clearance.

Returns

• Returns are accepted only for defective or incorrectly delivered items, and are judged on a case-by-case basis.
• To initiate a return, contact us within 30 days of receipt. Following acceptance of the return by Chrometra Scientific B.V., all products must be unused and in their original packaging.
• Refunds are issued after the returned items are inspected and approved.

Customs and Import Duties

• Customers are responsible for any customs, duties, or taxes imposed by their country.

Damaged or Missing Items

• Please report damaged or missing items within 7 days of delivery. We may require photographic evidence for claims.